Privacy Policy

This policy explains how DeVault Studio (“we”, “us”) uses your personal information. We are the controller of your data under UK data protection law. Contact: info@devaultstudios.com.

What we collect

• Details you give us in our forms or by email: your name, email address, phone number, company, project details and links to your files.
• Files and drawings you send us for your project.
• Records of quotes, orders, invoices and payments. Card payments are handled by our payment provider, and we never see or store your full card details.

How we use it

• To reply to your enquiry and prepare your quote (steps before entering a contract).
• To deliver the work you order and manage payments (performing our contract with you).
• To keep business and tax records (legal obligation).
• To improve our services and protect our business (legitimate interests).

We do not sell your data, and we do not send marketing emails without your consent.

Who we share it with

• Hostinger, which hosts this website and our email.
• Stripe, which processes card payments.
• Professional advisers such as an accountant, where needed.

Some providers may process data outside the UK. Where they do, appropriate safeguards are in place as required by law.

How long we keep it

Enquiries that don’t lead to an order are deleted after 12 months. Client and payment records are kept for 6 years, as required for tax purposes. Project files are kept for up to 2 years so we can help with later changes, unless you ask us to delete them sooner.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, and to receive a copy of it. Email us and we’ll reply within one month. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

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